Policies

Processing of Orders Policy for Domestic Orders Only

Standard orders are processed within 3-7 business days once payment has been received.  Express orders are processed within 1-3 business days once payment has been received. Please note: Processing of orders DO NOT include the weekends or holidays. Processing times are to ensure we are thoroughly pre-checking orders to make sure they are correct and up to OUR standard. *Please note: During holidays, tax season, and sales we experience a high volume of orders, processing of orders may be prolonged an additional 2-5 business days during this time. 

DOMESTIC SHIPPING⠀⠀⠀⠀⠀⠀⠀

 Shipping Policy: All orders ship via USPS  (Priority mail or Priority express mail) only. Standard shipping is 3-7 business days once order has been shipped. Express shipping is usually overnight but could take 1-3 business days once order has been shipped. Please email us at support@dreamlesshair.com to inquire about express shipping prior to placing an order for express shipping. (Please note: Business days DO NOT include weekends or holidays). WE REQUIRE SIGNATURE CONFIRMATION TO ENSURE YOU RECEIVE YOUR PACKAGE!!! Standard Shipping with signature confirmation, $14  and Express Shipping with signature confirmation, $39 *Please note: During holidays, tax season, and sales we experience a high volume of orders, shipping of orders may be prolonged an additional 5-7 business days during this time and if you made multiple purchases your orders may be shipped separately. 

Order Tracking: Customers can track their domestic orders using the tracking information provided in the shipping notification email. However, please note that tracking activity may not be updated until 24-48 hours.

Shipping Rate Adjustments
Shipping rates are subject to change at any time due to carrier rate increases, seasonal surcharges, or service changes implemented by USPS or other shipping providers.
The shipping rate displayed at checkout reflects the cost at the time the order is placed.

Processing of Orders Policy for International Orders Only

All orders are processed within 5-10 business days once payment has been received. Please note: Processing of orders DO NOT include the weekends or holidays. Processing times are to ensure we are thoroughly pre-checking orders to make sure they are correct and up to OUR standard. *Please note: During holidays, tax season, and sales we experience a high volume of orders, processing of orders may be prolonged an additional 2-5 business days during this time. 

INTERNATIONAL SHIPPING

Delays/Lost/Stolen Packages Policy: Dreamless Hair will not be responsible for any delays in shipping due to inclement weather, holidays, etc. We are also not responsible for any lost or stolen packages. If your tracking information lists your package as received and signed and you have not received it, please contact your local United States Postal Service or call USPS at 1-800-222-1811. If you need assistance, please contact us at support@dreamlesshair.com

Pick Up Orders Policy: Only available in the Philadelphia Area. To inquire about pick up orders please email us at support@dreamlesshair.com with Pick Order Inquiry in the subject line. (Please note: All pick up orders are CASH ONLY transactions, if you order online your order will be shipped NO EXCEPTIONS) ⠀⠀⠀⠀⠀⠀⠀⠀

Returns/Exchanges/Refunds Policy:  

At Dreamless Hair, we take great pride in the quality of our products and your shopping experience. Because hair extensions are considered hygienic products, ALL SALES ARE FINAL.

We do not accept returns, exchanges, or refunds once an order has been delivered — except in extremely rare, approved, case-by-case situations at the sole discretion of the owner.

1. ALL SALES ARE FINAL

Due to the nature of our products and for the safety of all customers:

• No returns

• No exchanges

• No refunds

This applies to all hair extensions and not limited to wigs, bundles, clip ins, tape ins, closures, frontals, and hair care products unless Dreamless Hair determines otherwise in an approved case-by-case review. All exchanges, refunds, returns, etc go through a rigorous check and is only completed on a case by case basis, solely up to owner.

2. Case-by-Case Consideration Window (If Applicable)

If you would like to request a refund, return, or exchange, you must submit your request within 5 days of the order’s delivered date.

After this 5-day window, no refunds, returns, or exchanges will be accepted, without exception.

3. Requirements for Possible Approval

If the owner approves your request for review, the following must apply:

A. Condition of Item

Hair must be:

• Unopened

• Unworn

• Unwashed

• Uninstalled

• Uncut

• Uncolored or unaltered in any way

• In its original packaging and bundle ties

B. Proof Required

Customers must submit:

• Clear photos and/or videos of the hair

• Photos of the packaging and bundle labels

• Order number

• Description of the issue

C. Return Timeline

If approved:

• You have 7 days to return the item to us

• All return shipping costs are the customer’s responsibility unless Dreamless Hair is at fault

• We strongly recommend purchasing shipping insurance

Once the item is received and inspected, your refund or exchange will be processed if approved.

4. Exchanges (If Approved)

• The exchange item must be equal or less than the original purchase

• If more, customer must pay the difference

• If less, Dreamless Hair will refund the difference

5. Quality Concerns / Bad Batch Claims

In rare instances where a product defect may occur (excessive shedding, severe tangling, etc.), customers must report it within 5 days of delivery, and submit video/photo proof.

Quality concerns reported after hair has been installed or worn cannot be evaluated, and therefore are not eligible for review or replacement. However, on a case by case if contacted within 10 days of installation and hair is experiencing excessive shedding, severe tangling, etc we will access the product upon asking questions, etc and determine the best way to accommodate customer.

6. Issues Reported Outside Policy Window

Dreamless Hair cannot honor any complaints, exchanges, refunds, or replacement requests submitted outside of the required timeframe — including reports made weeks or months after purchase.

This includes situations where:

• Hair was purchased months earlier and just opened

• Hair was stored improperly

• The customer waited until install day to check the order

• Significant time has passed

• External factors (salon methods, products used, storage environment) may impact hair integrity

Example:
If an order delivered in June is reported as an issue in November, it is automatically ineligible for refund, exchange, or replacement.

7. Dreamless Hair Responsibility

Dreamless Hair will only cover return shipping costs if we are confirmed to be at fault, such as sending the wrong item.

8. Shipping Issues

Once an order is marked as delivered by the carrier, Dreamless Hair is not responsible for:

• Lost packages

• Stolen packages

• Carrier errors

Customers must file claims directly with the carrier.

 Please note: Pictures of items(s) prior to refund/exchange must be submitted if you are requesting for a refund or exchange. You will be responsible for the shipping fee if approved for a refund or exchange. In a case of an approved refund or exchange Dreamless Hair will ONLY be responsible for the shipping fee if we are at fault.⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀ 

Fraud Alert Policy:  

Dreamless Hair is committed to protecting our customers, our business, and our community. For this reason, all orders are subject to fraud screening and verification.

We reserve the right to refuse service, cancel orders, or place orders on hold at any time if fraud or unauthorized activity is suspected.

1. Fraud Screening & Order Review

All orders placed on DreamlessHair.com are automatically reviewed through internal and third-party fraud prevention systems.

Orders may be flagged for reasons including, but not limited to:

• Billing and shipping address mismatch

• High-risk location or IP address

• Unusual purchasing behavior

• Multiple failed payment attempts

• High-value or repeat orders

• Payment processor alerts

2. Verification Requirements

If an order is flagged, Dreamless Hair may require additional verification before processing.

Customers may be asked to provide:

• A valid government-issued photo ID (state ID or driver’s license)

• A photo of the card used for payment showing only the last four digits

• Confirmation that the name, billing address, and shipping address match the order details

Failure to provide verification within 24 hours of contact may result in automatic order cancellation.

3. Order Cancellation Due to Fraud

If verification cannot be completed, or if an order is determined to be fraudulent:

• The order will be cancelled

• Payment will be voided or refunded back to the original payment method

• Dreamless Hair reserves the right to permanently restrict future purchases associated with the account, IP address, or payment method

4. Zero Tolerance for Fraud & Chargeback Abuse

Dreamless Hair maintains a zero-tolerance policy for fraud, theft, and chargeback abuse.

This includes:

• Unauthorized card use

• False “item not received” claims

• Friendly fraud

• Repeated disputes without contacting customer support first

Accounts associated with fraudulent activity may be permanently banned.

5. Privacy & Data Protection

Dreamless Hair takes your privacy seriously.

• Any verification documents provided are used solely for order verification

• We do not store IDs, card images, or sensitive personal information

• All verification materials are securely deleted once the review process is complete

6. Customer Responsibility

To avoid delays, customers are responsible for ensuring:

• Accurate billing and shipping information

• Authorized use of payment methods

• Prompt response to verification requests

Failure to do so may result in delayed fulfillment or cancellation.

7. Agreement to Policy

By placing an order on DreamlessHair.com, you agree to this Fraud Prevention & Order Verification Policy.

 Chargeback & Dispute Policy:

Dreamless Hair is committed to resolving customer concerns directly and fairly. However, we maintain a strict zero-tolerance policy for chargeback abuse and fraudulent disputes.

1. Chargebacks & Dispute Process

A chargeback occurs when a customer disputes a charge with their bank or payment provider instead of contacting Dreamless Hair directly for resolution.

We strongly encourage all customers to contact us first at support@dreamlesshair.com so we may assist before a dispute is filed.

2. Prohibited Chargeback Activity

Dreamless Hair reserves the right to take action against chargebacks that involve:

• False or misleading claims

• Claims contradicting our stated policies

• “Item not received” disputes when tracking shows delivered

• Claims made months after delivery

• Friendly fraud (authorized purchases later disputed)

• Chargebacks filed after hair has been opened, worn, or installed

3. Consequences of Unauthorized or Fraudulent Chargebacks

If a chargeback is filed and determined to be:

• Fraudulent

• Unlawful

• In violation of our store policies

Dreamless Hair reserves the right to:

• Permanently ban the customer from future purchases

• Cancel any pending or future orders

• Deny future service

• Submit evidence to the payment processor to dispute the chargeback

• Recover losses related to the dispute (where permitted by law)

4. Chargeback Resolution

Once a chargeback is initiated:

• The order is considered closed and under bank review

• Dreamless Hair will no longer provide refunds, replacements, or store credit for that order

• All communication regarding the transaction must be handled through the payment provider

5. Agreement to Policy

By placing an order on DreamlessHair.com, customers acknowledge and agree to this Chargeback & Dispute Policy and all related store policies

High-Value Order Verification Policy (Orders $400+)

To protect both our customers and our business, orders totaling $400 or more may be subject to additional verification before processing.

This policy helps prevent unauthorized transactions, fraud, and chargeback disputes.

1. Verification Review

High-value orders may be reviewed using internal and third-party fraud detection tools.

If an order requires verification, the customer may be contacted within 24 hours to confirm order details.

Verification may include confirmation of:

• Full name

• Billing address

• Shipping address

2. Identification Request (If Required)

In certain cases, customers may be asked to provide:

• A valid government-issued photo ID (state ID or driver’s license)

The name and billing/shipping address must reasonably match the order details.

Not all orders over $400 will require ID verification — this step is only requested if the order is flagged for review.

3. Verification Timeframe

Customers will have 24 hours from the time of contact to complete verification.

If verification is not completed within this timeframe:

• The order may be cancelled

• Payment will be voided or refunded to the original payment method

4. Privacy & Data Protection

Dreamless Hair respects your privacy and security.

• Any ID or verification documents are used solely to confirm the order

• We do not store government IDs, card images, or sensitive personal information

• All verification materials are securely deleted once the review process is complete

5. Purpose of This Policy

This policy exists to:

• Protect customers from unauthorized card use

• Protect Dreamless Hair from fraud and chargeback abuse

• Ensure secure, trustworthy transactions for all parties

6. Agreement to Policy

By placing an order with Dreamless Hair, customers acknowledge and agree that high-value orders may require verification prior to fulfillment.

Order Acknowledgment & Agreement Policy 

By placing an order with Dreamless Hair, you acknowledge and agree to the following:

• You have reviewed the product description and understand the item(s) you are purchasing, including texture, length, and specifications.

• You understand and agree to Dreamless Hair’s Refund, Exchange, Shipping, Fraud, and Chargeback Policies.

• Once an order is submitted and payment is processed, orders cannot be changed, edited, or canceled.

Order Change Courtesy Clause

While Dreamless Hair does not guarantee order changes or cancellations, we may, at our sole discretion, assist with minor corrections if the request is received immediately after purchase and before processing has begun.

This may include:

• Address corrections

• Shipping method updates

• Minor order detail adjustments

Once an order enters processing or fulfillment, no changes can be made.

Any order changes provided are considered a courtesy, not an entitlement.

Customer Responsibility

Customers are responsible for reviewing all order details — including contact information, shipping address, and item selections — before completing checkout.

Dreamless Hair is not responsible for errors resulting from incorrect information provided by the customer.

Agreement to Policy

By completing checkout, you acknowledge and accept these terms.