DUE TO COVID-19 PROCESSING OF ORDERS AND SHIPPING MAY BE DELAYED!
PLEASE READ: DUE TO COVID-19 THERE HAS BEEN A SHORTAGE IN HAIR & LACE! PLEASE CONTACT US PRIOR TO ORDERING SO WE CAN CONSULT WITH OUR VENDOR ABOUT VERIFYING YOUR POTENTIAL PURCHASE! THANK YOU!
Processing of Orders Policy: Standard orders are processed within 3-7 business days once payment has been received. Express orders are processed within 1-3 business days once payment has been received. Please note: Processing of orders DO NOT include the weekends or holidays. Processing times are to ensure we are thoroughly pre-checking orders to make sure they are correct and up to OUR standard. *Please note: During holidays, tax season, and sales we experience a high volume of orders, processing of orders may be prolonged an additional 2-5 business days during this time.
Shipping Policy: All orders ship via USPS (Priority mail or Priority express mail) only. Standard shipping is 3-7 business days once order has been shipped. Express shipping is usually overnight but could take 1-3 business days once order has been shipped. Please email us at email@example.com to inquire about express shipping prior to placing an order for express shipping. (Please note: Business days DO NOT include weekends or holidays). WE REQUIRE SIGNATURE CONFIRMATION TO ENSURE YOU RECEIVE YOUR PACKAGE!!! Standard Shipping with signature confirmation, $13 and Express Shipping with signature confirmation, $35 *Please note: During holidays, tax season, and sales we experience a high volume of orders, shipping of orders may be prolonged an additional 5-7 business days during this time and if you made multiple purchases your orders may be shipped separately.
For all orders shipping internationally we quote 5-12 business days once order has been shipped. Timeframes for international shipment is provided by UPS, the timeframe can vary and can take longer or shorter than the time quoted. Unfortunately, we can not promise a certain day or time for delivery.
Shipping charges for international orders will be calculated and displayed at checkout.
Custom Fees/Import Taxes or Duties/Etc.: We are not responsible for any Custom fees/import taxes or duties, etc that your country/province may bill to you (If any). We advise contacting your country's customs office for respective charges and rates (if any), on your package coming in outside of your country.⠀⠀⠀⠀⠀⠀⠀⠀
Delays/Lost/Stolen Packages Policy: Dreamless Hair will not be responsible for any delays in shipping due to inclement weather, holidays, etc. We are also not responsible for any lost or stolen packages. If your tracking information lists your package as received and signed and you have not received it, please contact your local United States Postal Service or call USPS at 1-800-222-1811. If you need assistance please contact us at firstname.lastname@example.org
Pick Up Orders Policy: Only available in the Philadelphia Area. To inquire about pick up orders please email us at email@example.com with Pick Order Inquiry in the subject line. (Please note: All pick up orders are CASH ONLY transactions, if you order online your order will be shipped NO EXCEPTIONS)
Returns/Exchanges/Refunds Policy: We offer a 100% Satisfaction Guarantee on our products. ALL SALES ARE FINAL. WE DO NOT ACCEPT ANY REFUNDS, EXCHANGES, OR RETURNS. On a very rare occasion a refund or exchange may be issued (goes through a rigorous check and is only completed on a case by case basis, solely up to owner). If you are considering a refund, exchange, or return, you will have 5 days from delivered date of item to do so. If you are approved for a refund/return, you will have 7 days to return your item(s). Once item(s), have been received and reviewed we will begin the refund process. All item(s) must be returned in its original packaging, hair cannot be altered, washed, or worn in anyway. If you are approved for an exchange you will have 7 days to return your items. Once returned and reviewed we will begin the exchange process. All items must be returned in its original packaging, hair cannot be altered, washed, or worn in anyway. The exchange MUST be equal or less than the original item(s) you purchased. If it is more than the original item(s) you purchased, you MUST pay the difference. If it is less than the items you purchased, we will refund the difference. We strongly recommend you include insurance in case of any carrier issues. Please note: Pictures of items(s) prior to refund/exchange must be submitted if you are requesting for a refund or exchange. You will be responsible for the shipping fee if approved for a refund or exchange. In a case of an approved refund or exchange Dreamless Hair will ONLY be responsible for the shipping fee if we are at fault.
Fraud Alert Policy: We reserve the right to refuse service to anyone for any reason at any time. However, Dreamless Hair has zero tolerance for credit card fraud (scammers) and theft of our products. All orders go through a rigorous fraud check. Dreamless Hair reserves the right to cancel any order that is flagged as fraudulent. If your order is flagged as fraudulent you will be contacted immediately to verify/confirm your information. If your information is not confirmed within 24 hours, your order will be cancelled. If your order is flagged as fraudulent, you will be required to submit a valid state ID and/or drivers license and a picture of the card used for payment showing the last four digits. Name, billing and/or shipping address MUST match what is on your order. Please note: We do not keep any of your personal information on file such as ID, Drivers License, etc once received. We just use it to verify your order. ⠀⠀⠀⠀⠀⠀⠀⠀
Orders over $400 Policy: If you place an order that totals up to $400 or more, you will be contacted within 24 hours to verify and confirm your purchase. When you are contacted, we will ask to verify and confirm name, billing/shipping address and to submit a copy of your valid ID/Drivers license. Your billing and/or shipping address must match what is on your valid ID/Drivers license. You will have 24 hours to verify and confirm your information. If we do not receive a response within that time frame your order WILL BE CANCELLED. Please note: This policy protects both the seller (us) and buyer (you) to ensure both parties are not being scammed. Here at Dreamless Hair, we like to ensure when shopping with us your purchase is secure and safe. Please note: We do not keep any of your personal information on file such as ID, Drivers License, etc once received. We just use it to verify your order.